Privacy Policy

ALPS Maintaineering Services, Incorporated ("ALPS MSI," "we," "us," or "our") is committed to protecting the privacy and personal information of our clients, prospective clients, job applicants, website visitors, and business partners. This Privacy Policy explains how we collect, use, share, store, and protect your personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines ("NPC").

By accessing alpsmsi.com (the "Website"), submitting an inquiry, applying for a job, subscribing to our newsletter, or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

ALPS Maintaineering Services, Incorporated is a Philippine engineering corporation established in 1996, specializing in Energy and Asset Health Management services for industrial plants, including reliability engineering, vibration analysis, electrical signature analysis, motor and pump repair, and energy efficiency improvement.

We are the data controller responsible for the personal information we collect through our Website and operations.

This Privacy Policy also covers personal data processed by our sister brands operating under the same group, including MASKIN Instruments and LAD Training & Certification, Inc., where they share systems or databases with ALPS MSI.

2. What Personal Data We Collect and Why

We collect only the personal data necessary to respond to your request, deliver our services, fulfill our legal obligations, or improve your experience on our Website.

2.1 Contact form and product inquiries

When you complete the "Request Product Demo / Schedule a Meeting" form or any other contact form on alpsmsi.com, we collect:

• Full name
• Email address
• Company name
• Telephone or mobile number
• ZIP code
• Contact preference (email or phone)
• The content of your message or inquiry

We use this information to respond to your inquiry, prepare quotations, schedule demonstrations, and maintain a record of our communication with you.

2.2 Job applications and recruitment

When you apply for a position with ALPS MSI, MASKIN Instruments, or LAD Training & Certification, Inc., either through the Website or by sending us an unsolicited application, we collect:

• Full name and contact details
• Curriculum vitae or resume
• Educational background and professional certifications
• Employment history and references
• Any additional information you voluntarily provide

We use this information solely to evaluate your application, schedule interviews, and conduct any background or reference checks you have authorized. We do not use automated decision-making tools to screen applicants.

2.3 Newsletter subscription

If you subscribe to our newsletter via the footer signup form, we collect your email address only. We use it to send you product updates, training announcements from LAD Training & Certification, technical articles, and occasional promotional offers from ALPS MSI.

You may unsubscribe at any time by clicking the unsubscribe link at the bottom of any newsletter email or by writing to admin@alpsmsi.com.

2.4 Cookies, analytics, and technical data

When you visit the Website, we automatically collect certain technical information through cookies and similar technologies, including:

• Your IP address
• Browser type and version
• Operating system
• Pages visited, time spent, and click paths
• Referring URL
• Date and time of access

We use Google Analytics and similar tools to understand how visitors use the Website, measure the performance of our pages, and improve content. See Section 7 (Cookies) below for more detail and how to opt out.

2.5 Service delivery and business operations

When you become a client of ALPS MSI, we may also process information necessary to deliver our engineering services and fulfill contractual obligations, including:

• Company representative contact details
• Service site information and access requirements
• Equipment data and inspection records
• Billing and payment information
• Correspondence and project documentation

3. Legal Basis for Processing

Under the Data Privacy Act of 2012, ALPS MSI processes personal data based on one or more of the following legal grounds:

• Consent. You have given clear, freely-given, and informed consent through completing a form, checking an opt-in box, or proceeding with a transaction.
• Contractual necessity. Processing is necessary to fulfill our contract with you, or to take steps at your request before entering into a contract (for example, preparing a quotation).
• Legal obligation. Processing is required to comply with Philippine laws, including tax, labor, and engineering regulations such as the Energy Efficiency and Conservation Act (RA 11285).
• Legitimate interests. Processing is necessary for our legitimate business interests, such as improving our services, securing the Website, and preventing fraud, provided these interests do not override your fundamental rights and freedoms.

If you do not provide the personal data we ask for, we may be unable to respond to your inquiry, process your application, or deliver the services you have requested.

4. How We Protect Your Personal Data

ALPS MSI implements reasonable and appropriate organizational, physical, and technical security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction, in line with the standards set by the NPC.

These measures include:

• Organizational measures — confidentiality undertakings from employees, role-based access to records, regular staff training on the Data Privacy Act, and a designated Data Protection Officer responsible for compliance.
• Physical measures — secured office premises, locked filing cabinets for physical records, and controlled visitor access at our Calamba and Alabang offices.
• Technical measures — encrypted website connections (HTTPS), firewalls, regular software updates, password protection, and backup procedures for digital records.

Where we engage third-party service providers (for example, hosting providers, email platforms, or analytics providers), we ensure they are bound by data processing agreements consistent with the Data Privacy Act.

While we apply industry-standard safeguards, no system can guarantee absolute security. You also have a role to play: keep your passwords confidential, log out of shared devices, and notify us immediately if you suspect unauthorized access to your account or data.

5. Sharing Your Personal Data

ALPS MSI does not sell your personal data. We share it only in the following circumstances:

• Within our group. We may share information among ALPS MSI, MASKIN Instruments, and LAD Training & Certification, Inc., where this is necessary to respond to your request (for example, when a service inquiry relates to a training course).
• Service providers and partners. We engage trusted third parties to support our operations — including web hosting (Kinsta), email and CRM platforms, analytics providers, courier services, and accredited certification partners such as EASA, Mobius Institute, PECB, and ABB. These providers are contractually required to handle personal data only on our instructions and in compliance with the Data Privacy Act.
• Legal and regulatory requirements. We may disclose personal data when required by Philippine law, court order, or a lawful request from a government authority such as the National Privacy Commission, the Bureau of Internal Revenue, or law enforcement agencies.
• Business transfers. If ALPS MSI undergoes a merger, acquisition, reorganization, or sale of assets, personal data may be transferred to the successor entity, subject to the same protections set out in this Policy.

6. International Data Transfers

Some of our service providers (for example, email platforms, cloud storage, and analytics tools) are based outside the Philippines, including in the United States, the European Union, and other jurisdictions. When personal data is transferred outside the Philippines, we take reasonable steps to ensure that the receiving party provides a level of protection consistent with the Data Privacy Act, through contractual safeguards or by selecting providers that comply with recognized data protection frameworks.

7. Cookies and Tracking Technologies

The Website uses cookies — small text files placed on your device — to remember your preferences, analyze traffic, and improve the user experience. We use the following categories of cookies:

• Strictly necessary cookies. Required for the Website to function, such as those that remember your form inputs or maintain a session.
• Performance and analytics cookies. Provided by Google Analytics and similar tools. These help us understand how visitors interact with our pages so we can improve them. These cookies collect information in aggregate form.
• Functional cookies. Remember your settings (for example, language or region preferences) for a more personalized experience.

You can manage or disable cookies through your browser settings at any time. Disabling cookies may affect certain features of the Website. To opt out of Google Analytics specifically, you may install the Google Analytics Opt-out Browser Add-on.

8. How Long We Keep Your Personal Data

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law.

Personal data may be retained beyond these periods where necessary to comply with legal obligations, establish or defend legal claims, or resolve disputes.

9. Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data:

To exercise any of these rights, please contact our Data Protection Officer at admin@alpsmsi.com. We will respond to your request within a reasonable period, generally not exceeding 30 calendar days, in accordance with NPC guidelines.

10. Children's Privacy

The Website and our services are intended for business users and are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, please contact our DPO so we can promptly delete it.

11. Third-Party Websites and Links

The Website may contain links to third-party sites operated by our partners and affiliates, including ladtci.com (LAD Training & Certification, Inc.), supplier websites, and social media platforms such as Facebook, LinkedIn, and YouTube.

This Privacy Policy applies only to alpsmsi.com. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. The updated version will be posted on this page with a revised "Last updated" date. Where changes are material, we will provide a more prominent notice (for example, via email or a banner on the Website).

We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

13. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact our Data Protection Officer:

14. Filing a Complaint with the National Privacy Commission

If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the appropriate courts of the Philippines.